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Vaporisers Return Process and Policy

Return Policy

  • Once the Vaporizer is faulty, please contact us via email or submit the dispute form.
  • Please make sure all products are thoroughly cleaned before return. We will not accept units that are not cleaned or have illicit substances in them.
  • Once the return is received, we will contact you with the findings and resolutions; and
  • We can only provide a refund/exchange if it is a manufacturing defect.

We can refuse the repair, replacement, or refund if:

  • Change of mind after the vaporizer is used.
  • Misused the product or service in a way that contributed to the problem.
  • Asked for a service to be done in a certain way against the advice.
  • In the process of returning the faulty Vaporizer, please provide a valid reason as to why it is being returned. 

Current issues of Vaporizer are listed below.

  • The vaporizer is not heating up to optimal temperature.
  • The vaporizer will not turn on; and
  • The vaporizer will not charge/hold a charge
  • The LCD display of the vaporizer is not working