- Once the Vaporizer is faulty, please contact us via email or submit the dispute form.
- Please make sure all products are thoroughly cleaned before return. We will not accept units that are not cleaned or have illicit substances in them.
- Once the return is received, we will contact you with the findings and resolutions; and
- We can only provide a refund/exchange if it is a manufacturing defect.
We can refuse the repair, replacement, or refund if:
- Change of mind after the vaporizer is used.
- Misused the product or service in a way that contributed to the problem.
- Asked for a service to be done in a certain way against the advice.
- In the process of returning the faulty Vaporizer, please provide a valid reason as to why it is being returned.
Current issues of Vaporizer are listed below.
- The vaporizer is not heating up to optimal temperature.
- The vaporizer will not turn on; and
- The vaporizer will not charge/hold a charge
- The LCD display of the vaporizer is not working