Price Match Form


What is Price Match Guarantee?

Price match guarantee is our guaranteed competitive price1 to the customers, if, identical product2 is available in the market3 lower than our web and store price. Simply, we match our price to the competitors’ price.

1) Price excludes shipping costs.
2) Same brand, quality, dimension and availability in the market
3) Australian Market

On which web retail stores, Hydro Experts’ Price Match Guarantee applies to?

The Hydro Experts’ Price Match Guarantee applies to the verified Australian web retail stores with physical shop front only. It doesn't apply to marketplaces like eBay, amazon, catch, etc.

What are the exclusions?

 

  • Non-identical products (including non-identical warranties and brand);
  • Used and refurbished products;
  • Typographical errors (either ours or competitors);
  • Discounts or Package deals (for example printer and computer bundles);
  • Conditional offers (for example bulk purchase or limited quantity offers);
  • Cash back and coupon offers;
  • Customised special orders;
  • Clearance products;
  • Reseller, auction websites and online marketplaces;
  • Where the lower price is not available to the public in Australia (for example contract, warehouse, wholesale, club prices);
  • Where we are unable to verify the lower price;
  • Products that are not in stock at our competitor;
  • The wholesale prices and
  • After completion of purchase.

 

Terms and Conditions apply only to;

 

  • in store and online purchases from the Hydro Experts website;
  • order with minimum value $100 per item;
  • the item that is brand new;
  • the price of the competitors within Australia only;
  • the item that the Competitor must have in stock and available for us to view;
  • the item that is identical in model, colour and brand and
  • On the price of the product before purchase.

 

Price Match Claim Form