Hydro Experts Grow Reward
How does it work?
Earn 1 HEX point on
every dollar you spend
70 HEX points worth
Pay with your
How to earn HEX points?
Register or sign in to
Shop online with
Earn from every
cent you spend
How to check my HEX points?
There are three ways to check your HEX point.
Firstly, the HEX points you earned in a single order will be shown on the right-hand side every time before your checkout. Customers will only see this when they have logged in to their account, as guest purchasers cannot earn reward points.
Secondly, you will be sent a notification email with the Voucher Code and Secret Code. This code can be used to redeem the HEX point you have earned on the checkout page.
Thirdly, you can check your HEX points on My account. Once you are logged in, the HEX points you have earned so far will be displayed on your Account Summary Page as shown above
How to spend HEX points?
There are two ways to redeem the HEX point.
Firstly, the “redeem voucher” on the checkout page allows you to enter the Voucher Code and Secret Code.
Then, you have to choose the amount you want to spend on one purchase.
Secondly, if you are logged in with your account, the “redeem voucher” in the checkout page allows you to choose the amount you want to spend on one purchase as shown above.
Frequently Asked Questions
How will I know that I am earning HEX points?
When you are about to checkout with an order, that will earn you HEX points. You will be able to see the HEX points on the checkout page. There will be a section titled ‘Rewards Earned’ that will indicate how many points or credits you will earn. You will only see this when you have logged in to your account, as guest purchasers cannot earn reward points.
What is the minimum amount needed to be spent to start earning points?
There is no minimum limit. Every cent you spend will be calculated into reward point.
What is the maximum point I can earn form single purchase?
You will earn as much as you spend on a single purchase.
Do I receive an email notification about the HEX points I have earned?
Yes, you will receive an email notification.
How can I use my HEX points?
You will be able to choose how much credit to use against the purchase at the checkout page. An example would be that you can pay for half an order through credit (HEX points) and the remainder using a different payment method available.
Do I need to use all your HEX points in one transaction?
HEX points credit can be used across more than one purchase. On each purchase, you will decide how much credit you want to use for that purchase.
How much can I redeem at one time?
There is no limitation.
Is shipping cost included in HEX points calculation?
Yes, all your spend will be calculated into Grow Reward.